Privacy Policy

1. Introduction and Overview

Proconsolelink Sdn Bhd respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information about you when you use our corporate finance training services and visit our website at proconsolelink.com.

We operate under Malaysian privacy laws, including the Personal Data Protection Act 2010 (PDPA), and follow international best practices for data protection. This policy applies to all personal data we process about you, regardless of how it was collected or stored.

2. Information We Collect

Personal Information You Provide

• Contact details: name, email address, phone number, company name, job title
• Registration information for training programs and webinars
• Payment information for course enrollment (processed securely through third-party providers)
• Professional background and experience details for program customization
• Communication preferences and feedback about our services

Information Collected Automatically

• Website usage data: pages visited, time spent, click patterns
• Device information: browser type, operating system, IP address
• Technical data for website optimization and security purposes
• Cookies and similar tracking technologies (with your consent)

3. How We Use Your Information

We customize our training programs based on professional backgrounds and experience levels. This helps us recommend suitable courses and provide relevant content that matches your career development goals.

4. Data Sharing and Third Parties

We share your information only in specific circumstances:

Service Providers

• Payment processors for secure transaction handling
• Email service providers for program communications
• Learning management system providers for course delivery
• Website hosting and technical support services

Legal Requirements

We may disclose your information when required by Malaysian law or to protect our legal rights. This includes compliance with government requests, court orders, or regulatory requirements from bodies like the Securities Commission Malaysia for certain financial training programs.

5. Your Privacy Rights

Under Malaysian law, you have several rights regarding your personal data:

Access and Correction

• Request copies of personal data we hold about you
• Correct inaccurate or incomplete information
• Update your communication preferences at any time

Data Portability and Deletion

• Request transfer of your data to another service provider
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications

How to Exercise Your Rights

Contact us at support@proconsolelink.com with your request. We respond within 21 days as required by Malaysian law. You may need to provide identification to verify your identity before we process your request.

6. Data Security and Storage

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Multi-factor authentication for administrative access
• Regular security audits and vulnerability assessments

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy. Course records are kept for seven years to comply with Malaysian corporate training regulations. Marketing data is retained until you withdraw consent or request deletion.

Payment information is deleted immediately after transaction completion, except for necessary records required by Malaysian financial regulations.

7. International Data Transfers

Some of our service providers operate outside Malaysia. When we transfer your data internationally, we ensure appropriate safeguards are in place:

• Contracts with adequate data protection clauses
• Transfers only to countries with adequate protection levels
• Additional security measures for sensitive financial training data

We primarily work with providers in jurisdictions that maintain strong data protection standards comparable to Malaysian requirements.

8. Cookies and Website Analytics

Our website uses cookies to improve your experience and provide analytics about site usage. You can control cookie preferences through your browser settings.

Types of Cookies We Use

• Essential cookies for website functionality and security
• Analytics cookies to understand how visitors use our site
• Preference cookies to remember your settings and choices

We do not use advertising cookies or track you across other websites. Our analytics help us improve our training programs and website content based on what visitors find most useful.

9. Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. When we make significant changes, we notify enrolled participants by email and post updates on our website.

The current version is always available at proconsolelink.com/privacy-policy. We recommend checking periodically for updates, especially before enrolling in new training programs.

Continued use of our services after policy updates indicates acceptance of the revised terms. If you disagree with changes, you may request account closure and data deletion.